No matter which desktop, laptops or workstations you use or which operating systems you’re running, CCPlus will monitor, maintain and manage them all. We’ll provision, secure and inventory your machines and systems, ensure all drivers and software are up to date, manage your licenses, integrate them with your existing equipment, and much more.
Making sure your PC and Macintosh desktops and workstations are operating perfectly is a full-time job.
CCPlus works proactively, nonstop and closely with your staff to make certain they understand how to use their machines and applications. If there’s a failure, we spring into action to get your team up and running as quickly as possible.
CCPlus guarantees our response time to be within the time frame outlined in your plan. Once we learn of an issue, we determine if the issue can be resolved remotely or if an onsite visit is necessary. Either way, we respond in compliance with our promise to keep you up and running 24x7x365.
CCPlus offers tiered service levels to ensure that you’re engaging us to deliver exactly the level of services you need. Each level of service has its own tiered SLAs, so you custom-fit every part of the relationship with us.
CCPlus constantly monitors every functional network component: routers, firewalls, switches, IP-based phone systems, and more. We’re just as vigilant with critical desktop events and mission-critical applications, antivirus and software patch alerts.
Desktop and workstation support is available by phone or live remote control. Our IT support engineers remotely diagnose and resolve issues more than 90% of the time. Onsite IT support, even after hours, is available whenever it’s needed.
Our PC and Mac IT support specialists remove spyware, adware and viruses before they can cause damage. We audit patches, ports, passwords and firewalls. We inventory hardware and software assets, track your warranties and service contracts, and provide security updates and software installations.